Last updated: November 8, 2026
Tandem Therapy ("we", "us") is a physiotherapy and registered massage therapy clinic at Unit 214, 10 Great Gulf Drive, Vaughan, Ontario L4K 0K7. This policy explains what personal information we collect through this website and our online advertising, why we collect it, and the choices you have.
In short: our website doesn't ask you for any personal information. We use the Meta Pixel to see which of our Facebook and Instagram ads lead people to book, and online booking happens on Jane, a separate booking service. We don't sell your information.
When you become a patient, the health information you give us (your intake forms, assessments and treatment notes) is personal health information. We handle it under Ontario's Personal Health Information Protection Act (PHIPA). This website policy doesn't change how we handle your health records. To ask about them, contact our privacy contact below.
Information you send us. If you email or call us, we receive what you choose to share, such as your name, phone number, email address and your question. We use it only to reply and to help you book.
Information collected automatically. When you visit this website:
_fbp cookie, and an ad click ID if you arrived from one of our ads). Because we're a health clinic, Meta limits what it receives from our site: it gets our website's domain, not the full address of each page you view._cfuvid) and keep standard server logs, such as IP addresses and the time of a visit.We don't use any other analytics or advertising tools on this website.
Our "Book" buttons take you to Jane (tandemtherapy.janeapp.com), the booking and clinic management system we use. What you enter on Jane, such as your name, contact details and booking, is collected by us through Jane and kept with your patient record. Jane's own privacy policy also applies.
When you click a book button, the link includes campaign tags that say which ad or page you came from (for example, "Instagram ad"). They don't contain any personal information. We use them to count how many bookings each ad brings in.
We don't send Meta your name, contact details, or any information about your health or treatment.
We share information only with the service providers above (Meta, Webflow and Cloudflare, and Jane) for the purposes in this policy, or when the law requires it. We don't sell or rent personal information. Some of these providers store information outside Canada, for example in the United States, where it may be accessible to authorities under local law.
We keep emails and messages as long as we need them to answer you and as the law requires. Meta keeps pixel data under its own policies. Patient records are kept as required by our regulatory colleges and PHIPA.
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it (which may affect how we can serve you). Contact our privacy contact below. If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (website and advertising) or the Information and Privacy Commissioner of Ontario (health records).
Privacy contact: Andy Tan, Co-owner
Tandem Therapy, Unit 214, 10 Great Gulf Drive, Vaughan, ON L4K 0K7
info@tandemtherapy.ca · (647) 982-9870
We may update this policy, for example if we add a new tool to the website. The date at the top shows when it last changed.